Privacy Policy — My Physics Buddy

Last updated: March 2026

This Privacy Policy explains how My Physics Buddy (MPB), operated by BlueAura iSolutions Private Limited (“we”, “us”, “our”), collects, uses, stores, and protects your personal information when you use our website at myphysicsbuddy.com or our tutoring services.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you have questions, contact us at care@myphysicsbuddy.com.

1. Who We Are

My Physics Buddy is a trading name of BlueAura iSolutions Private Limited, a company incorporated in India (CIN: U93000BR2015PTC023959). Our operating office is at G6-506, Provident Welworth City, Marasandra, Doddaballapur Road, Bengaluru Rural 562163, Karnataka, India. Our registered office is at FNO-401, Aryan Residency, Bailey Road, Patna, Bihar 801503, India.

For all privacy matters, contact: care@myphysicsbuddy.com

2. Information We Collect

Information you give us directly

When you contact us via WhatsApp, email, or our website, you may provide:

  • Name (or initials, as you choose to identify yourself)
  • Email address
  • WhatsApp number
  • Academic level, institution, and subjects you are studying
  • Specific physics topics or problems you need help with
  • Payment information (processed through PayPal, UPI, or bank transfer — see Section 5)
  • Any other information you choose to share in the course of booking or attending a tutoring session

Information collected automatically

When you visit myphysicsbuddy.com, we and our third-party service providers may collect:

  • IP address and approximate geographic location
  • Browser type and version
  • Pages visited, time spent on pages, and navigation paths
  • Device type and operating system
  • Referral source (how you found our site)

This information is collected through cookies and similar tracking technologies. See Section 8 for cookie details.

Information from third parties

If you submit a review on Trustpilot, Reviews.io, Facebook, or another public platform, that information is governed by those platforms’ policies. We may reference your publicly visible review on our website.

3. How We Use Your Information

We use the information we collect to:

  • Match you with the right physics tutor for your subject and level
  • Confirm and deliver tutoring sessions
  • Process payments and issue refunds
  • Communicate with you about your session bookings, enquiries, and service updates
  • Send post-session notes from your tutor
  • Respond to grievances, refund requests, and data requests
  • Improve our service quality by reviewing session outcomes and student feedback
  • Analyse website usage to improve the site’s content and performance
  • Comply with legal obligations

We do not use your personal information for automated decision-making that has a legal or significant effect on you.

4. Legal Basis for Processing (for EEA, UK, and similar jurisdictions)

Where applicable law requires a legal basis for processing personal data, we rely on the following:

  • Contract performance: Processing necessary to deliver the tutoring service you have booked and paid for
  • Legitimate interests: Improving our service, preventing fraud, and communicating with prospective students about our services
  • Consent: Where you have explicitly agreed to specific communications or cookie use
  • Legal obligation: Where we are required by law to process or retain data

5. Payment Processing

MPB does not store credit card numbers or bank account details. Payments are processed through:

  • PayPal — governed by PayPal’s Privacy Policy at paypal.com
  • UPI and Indian bank transfer — governed by your bank’s and the NPCI’s data handling policies
  • International bank transfer — governed by your bank’s policies

We receive confirmation of payment from these processors but do not access your full financial details.

6. Data Sharing

We do not sell your personal data. We share your information only in the following limited circumstances:

  • With tutors: We share the subject, level, specific topics, and session requirements with the tutor matched to your session so they can prepare appropriately. We share only what is necessary for session delivery.
  • With payment processors: As described in Section 5.
  • With analytics and website service providers: We use third-party tools (such as Google Analytics) to understand how our website is used. These providers may process your IP address and usage data subject to their own privacy policies.
  • As required by law: We may disclose information if required by a valid court order, regulatory authority, or other legal obligation under Indian law.

We do not share your data with advertisers, data brokers, or unrelated third parties.

7. Data Retention

We retain your personal data for as long as is necessary to provide the service and fulfil the purposes described in this policy:

  • WhatsApp and email communications: Retained for up to 2 years from the date of last interaction, after which they are deleted unless there is an ongoing dispute or legal obligation to retain them
  • Payment records: Retained for 7 years in accordance with Indian accounting and tax law
  • Session notes: Retained for as long as you are an active student; may be requested for deletion at any time
  • Website analytics data: Retained in aggregated, anonymised form after 26 months

8. Cookies

myphysicsbuddy.com uses cookies — small text files stored on your device — to:

  • Keep the site functioning correctly (essential cookies)
  • Understand how visitors use the site (analytics cookies via Google Analytics)
  • Remember your preferences (functional cookies)

Essential cookies cannot be disabled without breaking site functionality. Analytics and functional cookies can be declined through your browser settings or through our cookie consent banner if displayed.

We do not use advertising or tracking cookies for targeted advertising.

9. Your Rights

Depending on your location and applicable law, you may have the right to:

  • Access: Request a copy of the personal data we hold about you
  • Correction: Request correction of inaccurate or incomplete data
  • Deletion: Request deletion of your personal data, subject to legal retention requirements
  • Restriction: Request that we limit processing of your data in certain circumstances
  • Portability: Request your data in a structured, machine-readable format
  • Objection: Object to processing based on legitimate interests
  • Withdraw consent: Where processing is based on consent, withdraw it at any time

To exercise any of these rights, email care@myphysicsbuddy.com with the subject “[DATA REQUEST] [Your Name] — [Type of Request]”. We respond within 30 days.

10. Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our primary communication channel (WhatsApp Business) is end-to-end encrypted. Our website uses HTTPS. Access to student data is restricted to staff who need it to deliver the service.

No data transmission over the internet is completely secure. We cannot guarantee the security of data transmitted to us, but we will notify you promptly if we become aware of a breach affecting your data.

11. Children’s Privacy

MPB serves students of all ages, including minors under 18. Where a student is under 18, we expect communication and booking to be handled by a parent or guardian. We do not knowingly collect personal data from children under 13 without verifiable parental consent. If you believe a child under 13 has provided us with personal data without parental consent, contact us at care@myphysicsbuddy.com and we will delete it.

12. Third-Party Links

Our website contains links to third-party sites including Google Meet (session platform), PayPal (payment), Trustpilot (reviews), and our social media profiles. We are not responsible for the privacy practices of these sites. We recommend reviewing their privacy policies before providing personal data to them.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last updated” date at the top of this page. Continued use of our services after a policy update constitutes acceptance of the revised policy. For significant changes, we will notify active students via email or WhatsApp.

14. Contact and Complaints

For any privacy-related questions or to exercise your data rights: care@myphysicsbuddy.com

For complaints that we have not resolved satisfactorily, you may refer the matter to the relevant data protection authority in your jurisdiction. For students in India, this would be under the Digital Personal Data Protection Act 2023. For students in the UK or EU, this would be the ICO or your national supervisory authority respectively.